Returns & Exchanges

At Craft HQ, we want you to love every piece you bring into your home, which is why we offer a 30-day hassle-free return policy on all standard decor and furniture items. If your selection isn't the perfect fit, we are here to help you find a better alternative or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all protective inserts are in place to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your box before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing