Frequently Asked Questions

Everything you need to know about bringing artisanal quality to your home.

How long will it take to receive my order?

Standard shipping usually takes 5-7 business days. For handcrafted furniture or custom orders, please allow 2-3 weeks for production and delivery.

What is your return policy for home decor?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made pieces are final sale.

Are the materials used in your products sustainably sourced?

Yes, Craft HQ is committed to sustainability. We partner with artisans who use reclaimed wood, organic textiles, and eco-friendly dyes whenever possible.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on the destination and item weight.

How can I track the status of my shipment?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home purchases.